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“You do occasionally get a sound on Skype calls,” Taylor says. While he sticks by the decision to rely on Skype, Taylor admits it isn’t always as good as a regular phone. Maybe, but relatively few are as adventurous as Taylor, and perhaps with good reason. North American businesses, he says, need “a kick in the pants to be more innovative in how they use technology.” Their Skype name is a natural part of what people put on their business cards now.” Businesses in those countries are adopting Skype as a standard way of communicating within and outside their companies. “We’re seeing a very high adoption rate in countries like Singapore, Brazil, and China. American companies, though, are well behind small businesses in other parts of the world, he adds. “We do have a number of companies now that are starting to look at Skype as their primary, if not their exclusive, phone system,” Tomazic says. Certainly people that travel frequently and that make a lot of long distance calls, especially internationally, will benefit.” The Skype version appears to be getting the most traction.

“But we really see the ideal customer being a small decentralized company. Tomazic says almost any small business can benefit. The Skype user can be anywhere, including at home or in an airport lounge, which is exactly the functionality Taylor wanted. When they make a selection, CallButler forwards the call, over the Internet, to an employee’s Skype name. From there, CallButler takes over.Ĭallers hear an auto attendant greeting (the product lets you record your own or use text-to-speech) letting them choose a voice-menu option, dial an extension number, or dial by name. When customers dial Taylor’s Verizon number, the call is automatically forwarded to his SkypeIn number. How does it work? First of all, customers need a SkypeIn number-a “direct-inward-dialing” number provided by Skype for about $40 a year that allows callers f to reach a Skype user’s computer via the PSTN. That has been the philosophy from day one.” “Jim said he wanted it to be so easy that his grandfather could set it up. “Our biggest differentiator-the thing really driving the project from the start-was ease of use,” says vice president of business development Mike Tomazic, another ex-Microsofter.

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A stripped-down free version for Skype that provides basic functions is also available.

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Thirty-day trial versions of both are available for download at the Web site. The more full-functioned SIP version, CallButler Unlimited Edition, sells for $249.95, the Skype version, CallButler Pro, for $29.95. It would include auto attendant and IVR (interactive voice response) features, voicemail, and basic call handling. The idea was to create an inexpensive phone system that would help small businesses be more efficient and also project size and professionalism. Works Out launched the CallButler line, which includes versions for Skype and SIP-based VoIP services, in September 2006. Net SDK was well launched, Heising looked around for a new project and decided to implement a complete solution around the technology the firm had developed.

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Not quite ready to retire, and intrigued by the possibilities of VoIP, he started the new company, initially to develop a VoIP software development kit (SDK) using Microsoft’s. Heising formed the company two and a half years ago after selling off an earlier start-up, Giant Software (anti-spyware tools) to Microsoft. that provides small businesses with a complete phone system, using Skype, for about $30.Ĭall Butler is the brain child of ex-Microsofter Jim Heising, Works Out’s president and CEO.

He left the main Verizon number in place and installed CallButler a software PBX from Works Out Software Inc. Taylor ripped out five of them-for a savings of about $200 a month. The office had about six lines from Verizon. “Mainly I wanted to make it possible for employees to take calls wherever they are because many of them work at least part of the time at home.” “I was looking for a way to reduce expenses related to land line phones and also improve telephone functions,” he explains. Taylor manages an independent branch of Allied Home Mortgage Capital Corp., a residential mortgage brokerage firm, in Warrenton, Virginia. After Eric Taylor tried Skype at home for a few months, he decided it was good enough to use at work-and would solve a couple of pressing problems there.

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